Return and Exchange Policy

Overview

Our Return and Exchange policy only for lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a Return and Exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Return and Exchange and send your item to Simnani Carpet Address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: info@simnanicarpet.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@simnanicarpet.com for questions related to Return and Exchange.

Our Client Says


The supplier was very efficient and helpful. The carpet is very pretty, the only drawback the colors compared to the photo are less bright but I highly recommend it

Alessandra

Great seller & beautiful rug! The border color is darker than online photos depict but it’s a gorgeous rug. Quick 4-5 week delivery Highly recommend this seller!

Kelly

We could not love this rug more!! Perfect addition to our baby girls nursery. They beat the estimates on delivery and quality is top notch!

Lauren

Love the colors such a beautiful rug! Very happy with the results (:

Lizeth

Is the second time I ordered from this shop, and the quality, design and colors are just delightful, I definitely recommended (: They are so well crafted! Customer service is great!

Lizeth

My rug is absolutely beautiful. I’m so happy with the purchase and the quality! Would highly recommend!!

Elizabeth

Beautiful rug; excellent quality and very very fast shipping! Very well done and very happy with my purchase!

Nobody

The rug is gorgeous and the seller was very communicative and helpful! Don’t miss out on one of these beautiful handmade rugs!

Lindsay

Beautiful great quality rug. Colors not quite the same as pictures but it works for my space. Seller responded quick to my questions. Would definitely purchase again from seller

The boone bunch

So happy with my purchase!! The rug is gorgeous and the seller kept me informed at every stage and worked to expedite the delivery! Super impressive!

Taylor

Wow!! This rug exceeded my expectations! It’s stunning and the seller was easy to work with! Amazing quality and beautiful colors. I can’t wait to order again!

Georgia Anne

Love these rugs!!! They were delivered on time and they are great quality.

Jane

I ordered a rug from this seller and the quality of the rug was wonderful. The seller was attentive and quick to respond. Great customer service.

Amandanelson

I have other oushaks in my home for double the price and this quality is just as good as those. Fast shipping and good communication. Will definitely order again

Caitlin

Love the rug. seemed to take forever, but hand made does take time . Well worth the wait. It’s perfect. Looks just like the picture. Matches other color in the room. Thank You

Cheryl

Customer Reviews

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